TERMS & CONDITIONS
Most items are handmade and while every effort has been made to photograph them to show the true colours and textures, please be aware that computer monitors do all differ slightly and the colours you see on screen may not match exactly the colours in real life. These are very slight differences and our descriptions along side the photographs should give you a very close idea.
PAYMENT MADE ONLINE:
Payments accepted through our online shop and Paypal. If no payment is received within 24 hours, the item will be re-listed and the sale cancelled.
Prices are all shown in GBP inclusive of VAT. Prices displayed throughout this website were accurate at the time of publication and may change at any time.
READY TOWEAR COLLECTION, BRIDAL ACCESSORIES, GIFTS AND ONLINE PURCHASES OF PRODUCTS:
When you place an order you will be sent an acknowledgement by email giving you an indication of when to expect your goods. You will be contacted as soon as possible if there are any problems with your order. You may cancel your order within 7 days. If the item has been dispatched, simply return it to us for a full refund.
BESPOKE ORDER PURCHASES:
Please see Bespoke: How does it work? for further details. A deposit of 50% of bespoke garment price is due at the first fitting. This desposit is non-refundable. The remaining 50% of the bespoke garment price is due 2 weeks before delivery of your garment. Should you wish to discontinue with bespoke order after the first fitting and desposit has been made, you will forfeit your deposit.
If you are not happy with your online purchase, please get in touch within 14 days of receipt to discuss return/refund. You then have another 14 days after you have notified us to return the items.
Upon the return of the item in satisfactory condition you will be refunded the purchase price of the piece. Shipping costs will not be refunded. The buyer is responsible for paying the return shipping costs and making sure the item is returned in perfect condition.
RETURNS AT EXHIBITIONS:
Bespoke deposits and hair accessories: You have up to 7 working days to request a full refund. All product returns need to be in good condition and in its original packaging. Refunds will only be issued with a valid receipt.
All Copyright remains with 31W BRIDAL, please respect that copyright and do not reproduce images without permission.
By visiting and using this site, you acknowledge and agree that all the text, images and design including all the products which appear on this site, the design, look and feel of the site itself, are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by 31W BRIDAL.